Shipping time and chargeWith customers all around the world, we are happy to send our goods anywhere in Italy, Europe, Australia and Asia with NO SHIPMENT FEES except for a limited number of countries set in our Shipping policy.
We always dispatch orders within 2 business days.
All Italy and EU packages are shipped by BRT Express Courier (DPD Group) – Please allow 1 to 3 business days for delivery. Once your order has been processed, you will receive an email confirmation with your tracking number.
All International packages are shipped by FEDEX Professional – Please allow 1 to 2 weeks for delivery as delivery times vary greatly depending on customs clearance. Please note that parcel tracking is not always available for international orders.
If you’re having trouble finalizing you order, please send us an email and we’ll be happy to accommodate you.
Customs clearance, tax and VATPlease note that customs clearance is different in every country and that there may be additional charges, tariffs and brokerage fees incurred on your order.
We cannot be liable for additional charges. As customs policies and import duties vary from country to country, we cannot estimate or confirm what the fees would be. To avoid unforeseen charges, we recommend contacting your local customs office for information on fees before placing your order.
We want all our customers will love and enjoy our high quality goods. All goods purchased on our site can be returned for up to 10 days after purchase. If you are not satisfied for any reason, or if the fabric is faulty or flawed, no worries – get in touch with by writing to our email or trough the online form in the contact page. We’ll sort out an exchange or refund straight away.
When we receive the item, we will refund the value of the piece excluding original freight charges that will be calculated depending on the country of shipment. We will credit the same credit card, paypal or other payment account from which the original purchase was made when your return is received. The return will be processed as soon as possible.
We want to make the return process as easy as possible for you. When returning the item to us, please include your full name, billing/shipping address, order number and email address. If you’re exchanging your purchase for a new item, please let us know the new item you would like.
Alternative Dispute ResolutionThe EU Commission provides on its website the following link to the ODR platform: https://ec.europa.eu/
This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales concluded on our site.